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Building a human-centric future with AI

Keynote
Building a human-centric future with AI
It’s no secret that recent advancements in AI technologies have generated significant interest from businesses, and there seems to be no industry or sector that won’t be impacted by it.

At Twilio, we believe this next generation of data-powered AI tools will unlock new possibilities for how companies engage with and serve their customers and empower employees at scale. But in order to avoid a robotic and sterile feeling experience, it’s important to proceed with a thoughtful and human-centric approach to how we deploy these new technologies. Join us for a conversation between Christy Lake, Twilio’s Chief People Officer, and Dr. Fei Fei Li, professor and co-director of the Stanford Institute for Human-centered Artificial Intelligence (HAI), acclaimed computer scientist, and pioneer of computer vision as they explore this topic and discuss the many ways AI will impact humans’ lives, work, and environments. Dr. Fei Fei Li will share her insights and learnings from a career of investigating the human impacts of AI and what that means for businesses’ use of AI-powered customer engagement.

You will walk away with:

How we got to this moment in AI and why it matters for organizations

What it means to build human-centered AI interactions with customers

How AI will impact the employee experience

Christy Lake

Chief People Officer, Twilio

Christy is Chief People Officer at Twilio where she leads the company’s global People team. She is responsible for driving the talent development and acquisition strategy, and building infrastructure to support a thriving culture of belonging, diversity and inclusion across the company. Previously, Christy was Senior Vice President and Chief People Officer at Box, which she joined with 20 years of experience in culture development, talent strategy and learning and development. Prior to Box, she held human resources leadership positions at Medallia, HP Software and The Home Depot. Christy holds a Bachelor of Arts in Political Science from the University of Connecticut.

Dr. Fei Fei Li

Professor and co-director of the Stanford Institute for Human-centered AI

ARTIFICIAL INTELLIGENCE EXPERT, SEQUOIA CAPITAL PROFESSOR,
CO-DIRECTOR OF THE STANFORD INSTITUTE FOR HUMAN-CENTERED AI, AND PROFESSOR, OPERATIONS, INFORMATION, AND TECHNOLOGY AT THE GRADUATE SCHOOL OF BUSINESS

Wired Magazine called Dr. Fei-Fei Li, “one of a tiny group of scientists—a group perhaps small enough to fit around a kitchen table — who are responsible for AI’s recent remarkable advances.”
Artificial Intelligence Expert Dr. Fei-Fei Li is the inaugural Sequoia Professor in the Computer Science Department at Stanford University and Co- Director of Stanford’s Human-Centered AI Institute

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